The information on this page is out of date. However, some of the content may still be useful, so we have archived the page.
Archived from our former blog, The Beacon.
Asylum Customer Satisfaction Survey Results
Key survey findings include:
- Front desk staff received an overall satisfaction rating of 94 out of 100.
- The satisfaction rating for asylum officers was 89 out of 100 which impacted overall customer satisfaction more than any other survey component.
- The overall Customer Satisfaction Index for USCIS Asylum Offices was 87 out of 100—about 20 points higher than the latest federal government average for customer satisfaction.