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Archived from our former blog, The Beacon.

#AskUSCIS During our First Twitter Office Hours

Release Date:

We’re always working on new and different ways to help you. One idea is Twitter office hours, which is set to launch Sept. 1 from 3-4 p.m. (Eastern). During Twitter office hours, our experts will answer your questions about the immigration process and working with us on other efforts. Here’s how it’ll work:
  • Follow @USCIS on Twitter.
  • Ask your question in a tweet (not a direct message) using the #AskUSCIS hashtag.
    Please note:
    • We can’t answer any case-specific questions or give updates on your case status. To check on your case anytime, enter a receipt number at Case Status Online.
    • Don’t post your A-Number, receipt number, Social Security number or any other personal information. Someone could use it to steal your identity.
  • We’ll answer as many questions as we can from 3-4 p.m.
  • Afterward, we’ll post a transcript of the questions and answers to this blog.
Most answers will include a link to specific pages on our website, uscis.gov, where you can get more information.

When you ask a question, it might be helpful to let us know what form you’re filing.

Remember: Don’t post your A-Number, receipt number, Social Security number or any other personally identifiable information on social media.

With Twitter office hours, we want to help you – either as you’re preparing forms or after you’ve filed. To help as many customers as possible, we won’t answer questions about policies or take questions from the media, government agencies or stakeholder organizations. Members of the media should contact the USCIS Press Office at (202) 272-1200.

We hope you can join us and find Twitter office hours helpful. If the idea is successful, we plan to hold these sessions on a regular basis. Let us know what you think in the comments!