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Archived from our former blog, The Beacon.
Here’s What You Missed During Our First Twitter Office Hours
On Sept. 1, we held our first Twitter Office Hours, a live question-and-answer session hosted on Twitter. Members of our customer service and public engagement teams were available to answer questions using the #AskUSCIS hashtag.
The purpose of this event was to provide you with a new way to engage with us. We were excited to see questions flooding our timeline!
During the event we were able to answer 14 different questions. For our first session, we tried to answer common questions with answers that could help other customers who have similar questions.
We included a link to our website or a related government website with every reply so that you could find more information.
Thanks to everyone who tweeted and retweeted posts from our event. We learned a lot about what you expect during a Twitter chat event, and we also came up with ideas that should help us respond to more questions during future events.
If you missed it, we’re posting all of our questions and answers below. Of course, we received way more than 14 questions and just weren’t able to answer every one of them. So you’ll also find 5 bonus answers to questions that we got during the event.
Q1: @nyccase Keep getting error message - Electronic Immigration System is temporarily offline. When will it be fixed? #AskUSCIS
A1: @nyccase USCIS ELIS was offline last weekend for system updates. To submit a problem report: http://t.co/mILHbRLcX8 #AskUSCIS
Q2: @sagar7389 Can an international Graduate student on F1 visa do internship and on-campus job? #AskUSCIS
A2: @sagar7389 F-1 students may accept on-campus jobs subject to certain conditions. Visit http://t.co/zDu65DZ4Hb for info. #AskUSCIS
Q3: @JSouekela Hello, I didn't change my address since 2 years. Do I have to fill AR-11? #AskUSCIS
A3: @JSouekela Only if you have moved, update your address at: http://t.co/VHa2Mxke7s #AskUSCIS
Q4: @khan_amber My form I-765 was accepted by USCIS on 4th of June 2015, how long does it take to get it? #AskUSCIS
A4: @khan_amber Since it's been more than 75 days, use case status online to find the latest info. https://t.co/NJ27ANBk8X #AskUSCIS
Q5: @elizabethbetsyr As we wait 4 interview date for my husband, can we expedite? How? What criteria? #ASKUSCIS
A5: @elizabethbetsyr Make appt. at local office, explain the reason you need your interview expedited. https://t.co/tW26xtHRzZ #AskUSCIS
Q6: @SpanishPolo Can I sponsor someone from Mexico to cross with a special visa, even for a limited time? #AskUSCIS
A6: @SpanishPolo Your friend may apply for a non-immigrant visa with the U.S. Embassy in Mexico. Visit http://t.co/8TCXyv5DdZ #AskUSCIS
Q7: @viridianatule if my DACA renewal is approved but haven't received the EAD card, can I continue working? #ASKUSCIS
A7: @viridianatule Check your DACA EAD status https://t.co/VzqLljDuqd. More questions? http://t.co/SRNtXcaYpb #AskUSCIS
Q8: @Docviveksingh Which is the better way to file OPT application - via paper mail application or electronic application? #AskUSCIS
A8: @Docviveksingh File your application by mail. USCIS discontinued the legacy e-filing system. See: http://t.co/lUZtS8uZzx #AskUSCIS
Q9: @alphabet_real Parents had green card, outside US; 1 yr green card lapsed, can they get visitor's visa to visit the US ? #AskUSCIS
A9: @alphabet_real Your parents may apply for a visa at a U.S. consulate. More info on how to apply: http://t.co/8TCXyv5DdZ #AskUSCIS
Q10: @caylee_ramos No update re I-129. Receipt number is not searchable online. Any ETC? At least on issue with your online tool? #AskUSCIS
A10: @caylee_ramos We're sorry you’re having trouble online. Call us for help at 800-375-5283. #AskUSCIS
Q11: @Alfyrod9 If my dad had a letter from the department of labor in 85 can he adjust status now? Through me as petitioner? #askuscis
A11 (1/2): @Alfyrod9 Check here to find out more about adjustment of status. http://t.co/UTTl2jN3j6 #AskUSCIS
A11 (2/2): @Alfyrod9 Need legal advice? Find legal services here. http://t.co/eTpoGnrzov #AskUSCIS
Q12: @msreekm Is 3 years bachelor's degree from India and 15+ years work experience considered as eligible for EB2? #askuscis
A12: @msreekm An EB2 requires evidence of a foreign equivalent degree & at least 5 yrs work experience. http://t.co/DFcOUUF4BL #AskUSCIS
Q13: @yahanaz1 What is process of getting I-140 approval notices from @USCIS in case we are not able to get it from employer. #AskUSCIS
A13: @yahanaz1 Get a copy of your approved petition using Form I-824. http://t.co/4xdQNaa8AE #AskUSCIS
Q14: @TuleRomain Given the current backlog causing #DACA delays are we able to submit our renewals before 150 days? #AskUSCIS
A14: @TuleRomain Yes, but there are things you should know. See more info in question 50 here: https://t.co/MaJPS3e1eh #AskUSCIS
Q15: @gangadharan82 #AskUSCIS My Kid's i539 is in processing stage since Mar'15. But VSC Processing time shows as 2.5 months. Should i need to contact USCIS?
A15: @gangadharan82 Yes. If your case is outside of the standard processing time, you can submit a case inquiry using e-Request. https://go.usa.gov/3aFfw
Q16: @AMEERALYEMEN #AskUSCIS In which step costumers can contact senator or congressman inquiring for case delay?
A16 (1/2): @AMEERALYEMEN You may contact your senator or representative at any time #AskUSCIS
A16 (2/2): @AMEERALYEMEN You can also schedule an appointment with an immigration officer at https://infopass.uscis.gov/ or call USCIS at (800) 375-5283
Q17: @DESIBLM @USCIS please let us know the proper channel to get regulation updates #AskUSCIS
A17: @DESIBLM USCIS and DHS Federal Register announcements can be found at http://go.usa.gov/3Mn39 #AskUSCIS
Q18: @HESHAMALSAIDI My case were denied, because requested documents wasn't received by deadline and that was a year ago Can I appeal the decision now #AskUSCIS
A18: @HESHAMALSAIDI Generally, an appeal should be filed within 30 days from the date of the decision. http://go.usa.gov/3MnDk #AskUSCIS
Q19: @SARACASTILLOG @USCIS Why can't we file electronically work permit applications as usual? #AskUSCIS
A19: @SARACASTILLOG We’re discontinuing that e-filing system to build a faster & more secure system. http://go.usa.gov/3FUqQ #AskUSCIS