E-Verify: Frequently Asked Questions
USCIS does not certify or endorse Form I-9 or E-Verify products or services developed by private companies. E-Verify Web Services Memoranda of Understanding state than an Employer or Employer Agent shall not describe its services as federally-approved, federally-certified, or federally-recognized, or use language with a similar intent on its website or other materials provided to the public and that entering into a MOU does not mean E-Verify endorses any services. Employers or Employer Agents that violate this requirement may be subject to appropriate legal action as well as termination of its participation in E-Verify.
When E-Verify was established congress included the requirement that documents establishing identity (List B documents) must contain a photograph. The legal requirement is found in Section 403 of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996.
If you rehire a former employee within three years of his or her previous hire date, you may rely on the information on his or her previous Form I-9.
If you rehire an employee for whom you never created an E-Verify case and the employee’s previous Form I-9 lists an expired identity document (List B), then you must complete a new Form I-9 and create a case for the employee in E-Verify.
If you rehire an employee for whom you created an E-Verify case and the employee’s previous Form I-9 lists an expired identity document (List B), then you may either:
- Complete Section 3 of the employee’s previous Form I-9 and not create a new case for the employee in E-Verify or
- Complete a new Form I-9 for the employee and create a new case for the employee in E-Verify
See the Handbook for Employers: Guidance for Completing Form I-9 (M-274) (PDF) for more information on rehires.
The “Work Authorization Docs Expiring” case alert notifies you that your employee's Employment Authorization Document (Form I-766) or Arrival-Departure Record (Form I-94) document will expire soon. The case alert reminds you to reverify the employee by completing Section 3 of Form I-9. You may not create a new case for the employee in E-Verify. You may remove each alert by clicking ‘Dismiss Alert.’
You may remove the “Open Cases to be Closed” case alert by closing your open cases.
You may remove the “Cases with New Updates” case alert by taking the next required step for each case, which could be notifying the employee of a tentative nonconfirmation or closing the case.
You may remove the “Work Authorization Docs Expiring” case alert by clicking on the red X under the Dismiss Alert column.
Both program administrators and general users can view case alerts in E-Verify. Program administrators see case alerts for all cases created under their company's account. General users can only see case alerts for the cases they created. The case alerts feature is not available to corporate administrators since they do not create cases
To retrieve your user ID in E-Verify:
- From the E-Verify login page, click 'Forgot Your User ID.'
- Enter the e-mail address associated with your E-Verify user ID and click 'Submit.' If the e-mail address that you entered is on file, your User ID will be e-mailed to you.
- Check your e-mail. Your user ID reminder should be in your inbox. Check your spam folder if the e-mail is not in your inbox.
To reset your password in E-Verify:
- From the E-Verify login page, click 'Forgot Your Password.'
- Enter your User ID and click 'Submit.'
- Answer your password challenge questions and click 'Submit.'
- After successfully answering the challenge questions, create a new password.
If you did not create your password challenge questions, contact your program administrator or corporate administrator to reset your password. If your program administrator or corporate administrator is not available contact E-Verify Customer Support at 888-464-4218.
E-Verify Customer Support does not accept password reset requests through e-mail.
E-Verify confirms the employment eligibility of newly hired employees. The Social Security Administration’s program verifies that a name matches a Social Security number (SSN). A person in the United States may have a valid SSN but not be authorized to work in the United States.
You may only create an E-Verify case for an employee who receives payment or remuneration and for whom you complete a Form I-9, Employment Eligibility Verification. An intern may be considered a paid employee if he or she receives payment or anything of value, which could include free or reduced housing, meals, etc. Check with your legal counsel or human resources professional to determine whether your company’s interns should be considered paid employees that require employment eligibility verification.
The E-Verify company ID number, which consists of four to seven numerical characters, is located on the first page of the memorandum of understanding (MOU) directly below the E-Verify logo. Program administrators who have completed the tutorial may also obtain the company ID number as follows:
- Log in to E-Verify with your assigned user ID and password.
- From 'My Company,' select 'Edit Company Profile.'
- The Company Information page will display the company ID number.
However, program administrators who have not completed the tutorial must contact E-Verify Customer Support at 888-464-4218 for assistance.
A case cannot be created in E-Verify without a Social Security number. If a newly hired employee has applied for but has not yet received his or her Social Security number (i.e., if he or she is a newly arrived immigrant), make a note on the employee’s Form I-9 and set it aside. The employee must be allowed to continue to work. Once the employee receives a Social Security number, you must create a case in E-Verify using the employee’s Social Security number as soon as the Social Security number is available. If you are unable to create a case within three business days of hire, E-Verify will prompt you to enter a reason for the delay. When prompted by E-Verify for the reason the case has not been submitted within three business days, select: 'Awaiting Social Security number.'