Customer Service Options for Form I-730 Following-to-Join Refugee and Asylee Relative Petitions

U.S. Citizenship and Immigration Services (USCIS) updated guidance in the USCIS Policy Manual to clarify the customer service options for petitioners filing Form I-730, Refugee/Asylee Relative Petition.

What You Need to Know

Effective immediately, USCIS Contact Center personnel may respond to your inquiry about Form I-730 after they verify both your identity and that you are authorized to receive this protected information. The petitioner and their authorized legal representative are the only people who may receive information about a Form I-730. When you call the USCIS Contact Center with a question or to request a service related to a Form I-730, have your receipt notice on hand for reference. We also recommend that, if possible, you have a copy of the Form I-730 that you are calling about.

When appropriate, we may refer you to other online resources, such as:

• USCIS Tools and Resources;
• The Case Status Online tool (which may help you determine the current status of your pending petition); or
• The Form I-730 webpage.

If Contact Center personnel cannot resolve an inquiry, they will submit a service request to the office with jurisdiction for resolution.

Federal regulations at 8 CFR 208.6 generally prohibit us from disclosing information about or contained in asylum applications, credible fear determinations, and reasonable fear determinations to third parties. It is Department of Homeland Security policy that these confidentiality protections include Form I-730. USCIS is committed to maintaining confidentiality for individuals protected under 8 CFR 208.6 and responsibly disclosing information while reducing barriers to benefits and services for this population.

More Information

For more information, please see the policy alert. Visit the Policy Manual Feedback page to provide feedback on this update. 

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