Organizational Accounts Frequently Asked Questions
On Feb. 28, 2024, USCIS launched organizational accounts that allow multiple people within a company or organization to collaborate on the preparation of H-1B registrations, H-1B petitions, and associated requests for premium processing. An organizational account is required to participate in the H-1B Electronic Registration Process.
- If you are an H-1B petitioning employer who does not have a USCIS online account, please create an organizational account.
- If you are an H-1B petitioning employer who had an H-1B registrant account for the FY 2021 – FY 2024 H-1B registration seasons, but you did not use the account for FY 2025, your existing account will be converted to an organizational account after your next log in.
If you are an attorney or accredited representative who already has a Legal Representative account, your account received H-1B related enhancements automatically in February 2024. We work expeditiously to address any technical issues experienced by USCIS online account holders. Please see the USCIS online account and H-1B-specific resources listed below for more information.
If you need help with… | Then… |
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Creating a myUSCIS Online Account | Visit our USCIS Online Account page |
Resetting your password or unlocking your account | Use our USCIS Online Account Help Tool |
Operational issues arising from technical challenges, including but not limited to inability to file or respond in a timely manner | Use our USCIS Online Account Help Tool |
Inability to file prior to deadline or respond to a request in a timely manner due to operational issues arising from technical challenges | Email USCISFeedback@uscis.dhs.gov |
Clarification on policy, form instructions, and duplicate registrations | Email USCISFeedback@uscis.dhs.gov |
If you have questions about… | Then… |
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Finding general H-1B information | Visit our H-1B Specialty Occupations page |
Finding H-1B Electronic Registration Process information | Visit our H-1B Electronic Registration Process page |
Finding how-to setup your account guides presented during engagements or Tech Talks | Visit our Electronic Reading Room and in particular these materials |
Finding step-by-step demonstration videos | Visit our YouTube channel and in particular these videos |
Suggesting topics for future Tech Talks or topics for future engagements on USCIS organizational accounts | Send an email to myUSCISoutreach@uscis.dhs.gov |