Chapter 10 – Reporting Allegations of Misconduct or Other Inappropriate Behavior
USCIS customers should report allegations of misconduct by both government and contract employees.  USCIS employees are also subject to mandatory reporting requirements for known or suspected misconduct by federal employees and contractors.
A. Employee Misconduct to Report
Examples of alleged employee misconduct that should be reported immediately to the USCIS Office of Security and Integrity (OSI) and the DHS Office of the Inspector General include, but are not limited to:
•Fraud, corruption, bribery, and embezzlement;
•Sexual advances or sexual misconduct;
•Theft or misuse of funds and theft of government property;
•Physical assault;  Physical assault may include grabbing, fondling, hitting, or shoving.
•Unauthorized release of classified information;
•Drug use or possession;
•Unauthorized use or misuse of sensitive official government databases;
•Misuse of official position for private gain;
•Misuse of a government vehicle or property;
•Failure to properly account for government fund;
•Unauthorized use or misuse of a government purchase or travel card;
•Falsification of travel documents; and
•Falsification of employment application documents.
B. How to Report Employee Misconduct
A person should report criminal and other serious misconduct allegations to the USCIS OSI Investigations Division. Customers may report employee misconduct by writing a letter to USCIS or reporting allegations directly to the DHS OIG.
USCIS Office of Security and Integrity
Chief, Investigations Division
USCIS OSI makes every effort to maintain the confidentiality of informational sources. However, be aware that for investigations in which an allegation is substantiated and disciplinary action is proposed, the subject is entitled to review documentation and evidence relied upon as the basis for the proposed action.
Depending upon the nature of any allegation included in the report, OSI may refer the matter to DHS OIG for review and investigative determination as required. If the allegation either does not meet the criteria for referral to DHS OIG or is not accepted by DHS OIG for investigation, OSI may resolve the matter by conducting an investigation; referring the matter for an official management inquiry, if appropriate; or referring the matter to the appropriate USCIS manager for information and action as necessary.
As a matter of procedure, OSI does not provide a complainant, victim, witness, or subject of a complaint with the initial investigative determination of a complaint, since a disclosure of this nature could adversely impact the investigative process.
Any allegation may also be reported by contacting DHS OIG directly either through a local OIG field office  A list of OIG Office of Investigations field offices is available on the DHS OIG’s website. or by one of the methods below.
DHS Office of Inspector General
Toll-free DHS Hotline at
DHS Office of Inspector General/MAIL STOP 0305
245 Murray Lane, SW
C. Allegations of Discrimination
Customers should promptly report allegations of discrimination based on race, color, religion, sex, sexual orientation, parental status, protected genetic information, national origin, age, or disability to a USCIS supervisor or to the DHS Office for Civil Rights and Civil Liberties (CRCL).  See the DHS Website on how to File a Civil Rights Complaint. In addition, report allegations involving physical assault (such as grabbing, fondling, hitting, or shoving) to OSI or DHS OIG. CRCL’s website also contains detailed information about avenues for filing complaints with different offices and components of DHS.  See How to File a Complaint with the Department of Homeland Security, issued October 3, 2012.
DHS Office for Civil Rights and Civil Liberties
Department of Homeland Security
Mail Stop: 0190
D. Employee Misconduct to Report to a Supervisor
Report other types of conduct issues that do not fall under one of the bases of prohibited discrimination (for example, race, color, gender) to a USCIS supervisor. Types of conduct issues that may be reported through the supervisory chain include:
•Dissatisfaction with an application or petition decision
•Rude behavior such as profanity in the workplace
•Insubordination or deliberate failure to comply with orders
•Dress code issues
Supervisors should consult with their servicing Labor and Employee Relations Specialist to address employee performance and conduct issues.
USCIS employees are also subject to mandatory reporting requirements for known or suspected misconduct by federal employees and contractors.
Physical assault may include grabbing, fondling, hitting, or shoving.
See How to File a Complaint with the Department of Homeland Security, issued October 3, 2012.
POLICY ALERT – Customer Service
August 26, 2014
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance on its standards in customer service.