Chapter 12 – Requests to Expedite Applications or Petitions
USCIS reviews all expedite requests on a case-by-case basis and requests are granted at the discretion of the office leadership. The burden is on the applicant or petitioner to demonstrate that one or more of the expedite criteria have been met.
A. Expedite Criteria  For the expedited processing of an Application for Waiver of Grounds of Inadmissibility (Form I-601), see additional information provided on the USCIS website.
USCIS may expedite a petition or application if it meets one or more of the following criteria:
•Severe financial loss to company or person;
•Emergency situation;  For example, the applicant is gravely ill.
•Humanitarian reasons;  For example, outbreak of war in the home country.
•Nonprofit organization whose request is in furtherance of the cultural and social interests of the United States;  For example, an organization broadcasting in regional areas to promote democratic interests.
•Department of Defense or national interest situation;  The request must come from an official U.S. government entity and state that delay will be detrimental to the government.
•USCIS error; or
•Compelling interest of USCIS.
B. Premium Processing
USCIS does not consider petitions and applications that have Premium Processing Service available for expedited processing. The only exception is when the petitioner is a not-for-profit organization designated by the Internal Revenue Service that is acting in furtherance of the cultural and social interests of the United States.  For information on premium processing, see the USCIS webpage on “How Do I Use the Premium Processing Service?”
C. Making an Expedite Request
To make a request to expedite the processing of a domestically filed application or petition, the customer should contact the USCIS Contact Center at 1-800-375-5283. The USCIS Contact Center forwards the Service Request to the office with jurisdiction over the application or petition.
Customers may also visit a local office by scheduling an InfoPass appointment or writing a letter to the field office or service center. Applicants or petitioners outside the United States should submit their requests directly to the USCIS office with jurisdiction over their applications or petitions. For contact information for USCIS offices outside the United States, see the USCIS website.
Approval of such requests is discretionary and USCIS reserves the right to request documentation supporting the request to expedite an application or petition.
For example, the applicant is gravely ill.
For example, outbreak of war in the home country.
For example, an organization broadcasting in regional areas to promote democratic interests.
The request must come from an official U.S. government entity and state that delay will be detrimental to the government.
POLICY ALERT – Customer Service
August 26, 2014
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance on its standards in customer service.