Chapter 13 – Cell Phone Usage in USCIS Offices
Visitors of USCIS facilities may be permitted to possess cell phones, personal digital assistants (PDAs), and tablets. However, USCIS customers receiving services in facilities not controlled by USCIS should abide by cell phone policies established by the facility.
Customers may not use camera and recording capable devices (including cell phones) at a USCIS office except when observing naturalization or citizenship ceremonies. In addition, cell phones should be silenced while in the waiting area and any conversations should be kept to a low level so as not to disrupt others. Customers must completely turn off all phones during interviews or while being served by USCIS staff at the information counter.
To ensure successful implementation of this guidance, USCIS field offices are encouraged to:
•Ensure all employees (federal and contract) are aware of the cell phone usage policies and the prohibition against using any type of device to take photographs inside USCIS common areas except during naturalization ceremonies;
•Ensure all visitors are informed of the cell phone usage policies and prohibition against using any type of device to take photographs inside USCIS common areas (for example, waiting rooms, or restrooms), unless to record naturalization ceremonies; and
•Display posters and signage regarding this guidance in common areas.
POLICY ALERT – Customer Service
August 26, 2014
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance on its standards in customer service.