Chapter 4 – InfoPass
A. InfoPass System
In 2004, USCIS implemented a customer-friendly appointment system called InfoPass in domestic field offices nationwide. The InfoPass system, an Internet-based application, allows customers to self-schedule an appointment to visit a USCIS public information room to speak with an officer on a day and time of their choosing within a two-week timeframe. In addition, many of the USCIS overseas field offices have also recently implemented InfoPass. InfoPass provides USCIS with an efficient and effective method of managing its workload and meeting customer demand. InfoPass is a free service USCIS offers to its customers.
B. Scheduling an InfoPass Appointment
To schedule an appointment, customers should visit the InfoPass page on the USCIS website. Customers who do not have access to a computer may visit a USCIS field office and schedule an appointment at an InfoPass kiosk. USCIS officers may assist customers with creating InfoPass appointments as needed.
The InfoPass scheduling menu provides the option of scheduling an appointment in one of 12 languages:
POLICY ALERT – Customer Service
August 26, 2014
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance on its standards in customer service.