SAVE Resources

SAVE Resources

SAVE provides a variety of publications, videos, and helpful resources.

Select one of the following to learn more about SAVE

We are dedicated to providing registered SAVE agencies and stakeholders with the latest information and resources to help you understand the program and take advantage of all of its features.

Please click on the tabs below for more information.

If you cannot find what you are looking for, please email us at: SAVE.help@uscis.dhs.gov .

Videos

 

1. How SAVE Can Help Your Agency

 

2. SAVE Requirements

 

3. SAVE Features

Webinar Schedule

The SAVE Program offers prospective, new or current user agencies several webinars and customized tutorials to meet their specific need. There is no pre-registration for our webinars. Choose the session you want to attend from the list below, add it to your calendar, then return to this page to log in as early as 15 minutes before it starts.

How Do I Attend A Webinar?

Pre-registration is required for our webinars. Click the link of the session you wish to attend from the list below. Registration confirmation will be sent to the email address that you provided, including a calendar invitation. Please login as early as 15 minutes before the session starts.

SAVE Training for Current Users

This webinar provides a general overview of the SAVE Program, including the program’s mission and a description of the verification process. Participants will understand how the SAVE Program can support agencies in verifying the immigration status of benefit applicants, and have an opportunity to ask questions about the program. This webinar is appropriate for current users interested in the SAVE Program. Length of session is 1 hour.

The next SAVE Training for Current Users webinar will be held on Tuesday, September 17th 2019 at 1PM ET. Monthly webinars will be held on every 3rd Tuesday of the Month at 1:00PM ET. Please log in to the SAVE System homepage for details.

Never Used Cisco WebEx Before?

If you have never joined a Cisco WebEx session before, please prepare your web browser before the session by following the instructions below.

Prepare Your Computer (one-time installation)
  • WebEx fully supports and recommends using either Chrome or Firefox to participate in a WebEx session. In order to prepare your computer by installing WebEx, please go to the Prepare Your Computer (PDF) page (You will only need to do this the first time you use WebEx).
  • If you use Windows 10, please note WebEx features are not fully supported on Windows 10 Microsoft browsers (Internet Explorer or the new Edge browser).
  • If connecting through iPad or iPhone, download the free WebEx app from the Apple Store.
  • If connecting through an Android device, download the free WebEx app from the Google Play Store.
  • If you do not have administrative rights to install software or cannot install Chrome or Firefox, you can use a temporary file solution. That option will be displayed on your screen 15 minutes before the WebEx session starts. You will need to use this option each time you join a session.
Connect Your Audio

You can access Cisco WebEx audio over the telephone or through a computer’s speakers. The ways to access Cisco WebEx audio are:

  • Call Using Computer: This is the preferred option for WebEx. Select your speakers/headphones option and then your microphone option.
  • Call Me: Enter your phone number and select “Connect Audio.” The system will call you.
  • I Will Call In: Use the information provided in the invitation (or on the screen) to dial-in, then enter the provided access code and attendee ID number, when prompted.
    • This is not a toll free number; it is recommended to use the phone‐in option only if you have trouble connecting to the conference using the “Call Me” or “Call Using Computer” options. If the meeting is an audio conference only, select “Information” under the Meeting tab or view meeting invitation for conference call information.

If you have any problems installing the required plug-in, please call WebEx technical support. Within the United States and Canada call: 866-569-3239. A full list of international support numbers is available on the WebEx support website.

Request a Customized Webinar or Speaker for live event

Please submit a request to SAVE Contact Support via email or phone at

1-877-469-2563 (Monday-Friday, 7:00 a.m. to 5:30 p.m. Central) SAVE.help@uscis.dhs.gov

We are dedicated to providing prospective users with the latest information and resources to help you understand SAVE, special features and the registration process.

Please click on the tabs below for more information.

If you cannot find what you are looking for, please email us at: SAVE.help@uscis.dhs.gov .

Videos

 

1. How SAVE Can Help Your Agency

 

2. SAVE Requirements

 

3. SAVE Features

 

4. SAVE Registration

Webinar Schedule

The SAVE Program offers prospective, new or current user agencies several webinars and customized tutorials to meet their specific need. There is no pre-registration for our webinars. Choose the session you want to attend from the list below, add it to your calendar, then return to this page to log in as early as 15 minutes before it starts.

How Do I Attend A Webinar?

Pre-registration is required for our webinars. Click the link of the session you wish to attend from the list below. Registration confirmation will be sent to the email address that you provided, including a calendar invitation. Please login as early as 15 minutes before the session starts.

SAVE Training for Prospective Users

This webinar provides a general overview of the SAVE Program, including the program’s mission and a description of the verification process. Participants will understand how the SAVE Program can support agencies in verifying the immigration status of benefit applicants, and have an opportunity to ask questions about the program. This webinar is appropriate for prospective users interested in the SAVE Program. Length of session is 1 hour.

  • Tuesday, July 9, 2019, at 1 p.m. Eastern
  • Tuesday, August 13, 2019, at 1 p.m. Eastern
  • Tuesday, September 10, 2019, at 1 p.m. Eastern
  • Tuesday, October 8, 2019, at 1 p.m. Eastern
  • Tuesday, November 12, 2019, at 1 p.m. Eastern
  • Tuesday, December 10, 2019, at 1 p.m. Eastern
SAVE Training for Current Users

This webinar provides a general overview of the SAVE Program, including the program’s mission and a description of the verification process. Participants will understand how the SAVE Program can support agencies in verifying the immigration status of benefit applicants, and have an opportunity to ask questions about the program. This webinar is appropriate for current users interested in the SAVE Program. Length of session is 1 hour.

The next SAVE Training for Current Users webinar will be held on Tuesday, September 17th 2019 at 1PM ET. Monthly webinars will be held on every 3rd Tuesday of the Month at 1:00PM ET. Please log in to the SAVE System homepage for details.

Never Used Cisco WebEx Before?

If you have never joined a Cisco WebEx session before, please prepare your web browser before the session by following the instructions below.

Prepare Your Computer (one-time installation)
  • WebEx fully supports and recommends using either Chrome or Firefox to participate in a WebEx session. In order to prepare your computer by installing WebEx, please go to the Prepare Your Computer (PDF) page (You will only need to do this the first time you use WebEx).
  • If you use Windows 10, please note WebEx features are not fully supported on Windows 10 Microsoft browsers (Internet Explorer or the new Edge browser).
  • If connecting through iPad or iPhone, download the free WebEx app from the Apple Store.
  • If connecting through an Android device, download the free WebEx app from the Google Play Store.
  • If you do not have administrative rights to install software or cannot install Chrome or Firefox, you can use a temporary file solution. That option will be displayed on your screen 15 minutes before the WebEx session starts. You will need to use this option each time you join a session.
Connect Your Audio

You can access Cisco WebEx audio over the telephone or through a computer’s speakers. The ways to access Cisco WebEx audio are:

  • Call Using Computer: This is the preferred option for WebEx. Select your speakers/headphones option and then your microphone option.
  • Call Me: Enter your phone number and select “Connect Audio.” The system will call you.
  • I Will Call In: Use the information provided in the invitation (or on the screen) to dial-in, then enter the provided access code and attendee ID number, when prompted.
    • This is not a toll free number; it is recommended to use the phone‐in option only if you have trouble connecting to the conference using the “Call Me” or “Call Using Computer” options. If the meeting is an audio conference only, select “Information” under the Meeting tab or view meeting invitation for conference call information.

If you have any problems installing the required plug-in, please call WebEx technical support. Within the United States and Canada call: 866-569-3239. A full list of international support numbers is available on the WebEx support website.

Request a Customized Webinar or Speaker for live event

Please submit a request to SAVE Contact Support via email or phone at

1-877-469-2563 (Monday-Friday, 7:00 a.m. to 5:30 p.m. Central) SAVE.help@uscis.dhs.gov

Videos

 

1. SAVE Overview

SAVE CaseCheck

Check out SAVE CaseCheck, a free and fast service that lets you follow the progress of your SAVE verification case online as often as you like.

SAVE CaseCheck Fact Sheet

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