Responses to Formal Recommendations

The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers.  USCIS takes these recommendations seriously and reviews them thoroughly.  Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman.  For more information on many of these topics, please visit the OLU Information Room.

USCIS Formal Response 36 (PDF, 73 KB)
Improving the Processing of "Schedule A" Nurse Visas
USCIS Formal Response 38 (PDF, 70 KB)
Observations on the E-Verify Experience in Arizona and Recommended Customer Service Enhancements
USCIS Formal Response 35 (PDF, 69 KB)