Teleconference Q&As

Throughout the year, the Ombudsman’s Office hosts teleconferences with customers, attorneys, and other stakeholders. The teleconferences explore specific topics predetermined by the Ombudsman. The Ombudsman Liaison Unit (OLU) works to provide the Ombudsma n’s Office with relevant information prior to each teleconference – such as “tip sheets,” and answers to questions submitted by the public in advance of the teleconference. Similarly, if there are follow-up questions generated by the teleconference, the OLU will provide responses to the Ombudsman’s Office.

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