Applicants and Participants FAQs

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What is an FTC complaint?


The Federal Trade Commission, the nation's consumer protection agency, collects
complaints about identity theft, fraud, and other business practices.

These complaints can help the FTC detect patterns of wrong-doing and lead to investigations and prosecutions. The FTC enters all complaints it receives into the Consumer Sentinel Network, a secure online database that is used by thousands of civil and criminal law enforcement authorities worldwide. The FTC does not resolve individual consumer complaints.

How do I file a complaint with the FTC?


You can file a complaint with the FTC using the online complaint form; or call the FTC's Identity Theft Hotline, toll-free: 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.  Be sure to call the Hotline to update your complaint if you have any additional information or problems.

Follow the link on the right-hand side of this page to access the FTC Complaint Assistant.  The Complaint Assistant prompts users through the online complaint reporting process. The individual reporting the complaint determines the amount of personal information to provide.

Will a police report documenting my identity theft be required to participate in JobLock?


The JobLock application process will require information from a police report documenting your identity theft.  As policies on the collection of crime reports vary by jurisdiction, please contact law enforcement in your area to learn about their policies.

Why does law enforcement have to verify my FTC identity theft complaint?


Access to the FTC Consumer Sentinel Network allows a law enforcement officer to view and verify that your FTC complaint information and your police report information match.  This will ensure that:

  • Only legitimate identity theft victims are participating in the program
  • JobLock participants’ FTC complaints are authenticated for other law enforcement professionals using the FTC Consumer Sentinel Network as an investigative resource

How does law enforcement verify my FTC identity theft complaint?


Law enforcement professionals with access to the Consumer Sentinel Network can search for an individual's complaint, view the complaint information, and verify it for other members of the investigative network.

How will my personal information be protected in JobLock?

 

USCIS will use existing policies and procedures to ensure that all information collected is appropriately protected.  The information collected on the JobLock Application will be used for locking and unlocking the SSN.  USCIS will only share JobLock information with external law enforcement organizations if necessary to investigate criminal activity related to identity theft.  JobLock is an entirely voluntary program and participants can opt-out of the program at any time.

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