U.S. Citizenship and Immigration Services (USCIS) is committed to providing accessible Information and Communication Technology (ICT) to individuals with disabilities, including members of the public and federal employees, by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).
Section 508 requires agencies, as they procure, develop, maintain, or use ICT, to ensure that individuals with disabilities can access and use ICT information and data comparably with how individuals without disabilities can access and use it, unless this would impose an undue burden on the agency. Section 508 standards are the technical requirements and criteria that measure how well we conform with the law and incorporate the W3C Web Content Accessibility Guidelines (WCAG) 2.0.
Find more information on Section 508 and the technical standards at the General Services Administration can be found on the Section 508 webpage.
Report accessibility issues or file a formal complaint
If you believe that our ICT does not comply with Section 508 of the Rehabilitation Act, you may file a 508 complaint by emailing USCIS-SECTION508@uscis.dhs.gov. Please indicate the nature of your accessibility problem, the web address (URL) of the material you are having difficulty with, the format you prefer to receive the material in, and your contact information. This information will help us respond to you more effectively.
If you would like to file a civil rights and civil liberties complaint, use the CRCL complaint submission process.
If you believe that a physical facility that is designed, built, altered, or leased with federal funds by the Department of Homeland Security does not comply with the Architectural Barriers Act (ABA), refer to the U.S. Access Board’s website under ABA Enforcement – File a Complaint.
Related Accessibility Laws
Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. § 794)
DHS is committed to strengthening and supporting full inclusion and equal opportunity for persons with disabilities in its programs and activities by enforcing and complying with requirements of the Rehabilitation Act of 1973, as amended, including Section 504. See DHS Section 504 Policy and resources.
Architectural Barriers Act of 1968 (42 U.S.C. §§ 4151--57)
The Architectural Barriers Act (ABA) requires access to facilities that are designed, built, altered, or leased with federal funds. The Access Board is the federal agency responsible for enforcing the ABA. You can find a Guide to the ABA Accessibility Standards on the U.S. Access Board website.
Section 508 Coordinator
U.S. Citizenship and Immigration Services
Office of Information Technology
5900 Capital Gateway Drive (MS #2250)
Camp Springs, MD 20588-0009