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Office of Intake and Document Production


Perry Rhew is the Chief of the Office of Intake and Document Production


Deliver effective, efficient and innovative customer-focused intake and secure document production services.

What We Do

  • Design, print and distribute USCIS forms.
  • Manage the paper (USCIS Lockbox facilities) and legacy e-Filing intake systems.
  • Troubleshoot intake issues, adjudicate fee waivers and resolve problems with applications.
  • Produce and deliver secure benefit documents and cards, such as Permanent Resident Cards.


  • We are comprised of over 100 federal employees located nationwide. 
  • The USCIS Lockbox facilities located in Chicago, Illinois; Phoenix, Arizona; and Lewisville, Texas, are operated by a Department of Treasury designated financial agent.

Contact Us

If you filed an application more than 10 days ago and have not received a receipt notice, or you do not understand why a Lockbox facility rejected your application, you can:

  • Email us at Include the form number, receipt number (if known), applicant name and mailing address.  Do NOT include  A-numbers or social security numbers in e-mails; or
  • Call the National Customer Service Center at (800) 375-5283.

This page can be found at:

Last Reviewed/Updated: 12/04/2013