Office of Intake and Document Production
Perry Rhew is the Chief of the Office of Intake and Document Production
Deliver effective, efficient and innovative customer-focused intake and secure document production services.
What We Do
If you have a question about a filing mailed to the Chicago, Dallas, or Phoenix Lockbox, e.g.:
In these situations, you may email us at LockboxSupport@uscis.dhs.gov and we will answer each email in turn as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address with your email. Please do not include social security numbers in emails.
But if your question relates to an application or petition that was filed online or mailed directly to a USCIS service center, or an application or petition that has already been accepted by the Lockbox, or if you have a question about your eligibility to file, you should instead call the National Customer Service Center (NCSC) on (800) 375-5283, or contact the service center or office processing your case, via the email addresses provided on the USCIS Contact Us web page, or use the InfoPass system on our website, https://infopass.uscis.gov, to make an appointment at your local USCIS office.
This page can be found at: http://www.uscis.gov/lockbox
Last Reviewed/Updated: 06/30/2014