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Office of Intake and Document Production

Leadership

Perry Rhew is the Chief of the Office of Intake and Document Production

Mission

Deliver effective, efficient and innovative customer-focused intake and secure document production services.

What We Do

  • Design, print and distribute USCIS forms.
  • Manage the paper (USCIS Lockbox facilities) and legacy e-Filing intake systems.
  • Troubleshoot intake issues, adjudicate fee waivers and resolve problems with applications.
  • Produce and deliver secure benefit documents and cards, such as Permanent Resident Cards.

Organization

  • We are comprised of over 100 federal employees located nationwide. 
  • The USCIS Lockbox facilities located in Chicago, Illinois; Phoenix, Arizona; and Lewisville, Texas, are operated by a Department of Treasury designated financial agent.

Contact Us

If you have a question about a filing mailed to the Chicago, Dallas, or Phoenix Lockbox, e.g.:

  • You received a rejection notice and have questions about the reason your submission was rejected
  • You have a question about how or where to submit an application or petition that should be filed at one of the three Lockbox locations
  • You have filed more than 30 days ago and you have not yet received a receipt notice
  • You have other concerns or questions about a recent filing at one of the three Lockbox locations

In these situations, you may email us at LockboxSupport@uscis.dhs.gov and we will answer each email in turn as soon as possible.  Please include the form number, receipt number, petitioner and/or applicant name, and mailing address with your email.  Please do not include social security numbers in emails.

But if your question relates to an application or petition that was filed online or mailed directly to a USCIS service center, or an application or petition that has already been accepted by the Lockbox, or if you have a question about your eligibility to file, you should instead call the National Customer Service Center (NCSC) on (800) 375-5283, or contact the service center or office processing your case, via the email addresses provided on the USCIS Contact Us web page, or use the InfoPass system on our website, https://infopass.uscis.gov, to make an appointment at your local USCIS office.

This page can be found at: http://www.uscis.gov/lockbox

Last Reviewed/Updated: 06/30/2014