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Online Customer Service Tools Webinar

Archived Content

The information on this page is out of date. However, some of the content may still be useful, so we have archived the page.

U.S. Citizenship and Immigration Services (USCIS) invited you to participate in a webinar on Thursday, April 3, 2014, from 2 to 3 p.m. Eastern to discuss USCIS’s online customer service tools.

During this engagement, we shared an overview of the updates to our self-help tools, which include Case Status Online, Processing Times, Change of Address and e-Request. The redesigned e-Request service, which launched on Feb. 14, allows customers to submit a service request to USCIS in certain instances and now offers customers the option to submit online requests for disability accommodations.  USCIS officials were available to answer your questions.

Meeting Invitation (PDF, 133.85 KB)

Customer Service Presentation (PDF, 4.2 MB)

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