Contact Us

Did you know you can use the USCIS online tools and resources to manage your case?

You can check your case status, see our case processing times, change your address and more right on our website.

Our case status web page gives you the same information you would get by speaking to a representative, and it’s available 24 hours a day, 7 days a week, from a cell phone, tablet, or computer.

If you need to talk to a representative for another reason and you’re in the United States or a U.S. territory, call the USCIS Contact Center.

Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays.

Visit the links below for additional information:

For additional USCIS Online Account help

For technical help regarding any of the issues listed above, go to my.uscis.gov/account/v1/needhelp, or you can send us a message from your USCIS online account inbox.

For FOIA related issues

If you have questions about FOIA, email us at FOIAPAQuestions@uscis.dhs.gov.

For myE-Verify related issues

If you have questions about myE‑Verify, please visit myEverify.

Case-specific Questions

If you have a question about your case, you may use our convenient online tools. If you have tried our tools and still need help, you may submit an online case inquiry or call to the USCIS Contact Center. Depending on what information we need to respond to your request, we may forward a service request to the office that is processing your case.

USCIS Service Centers

The Service Center Operations Directorate (SCOPS) has five service centers (California, Nebraska, Texas, Vermont, and Potomac) that process and adjudicate certain immigration applications and petitions.

The National Benefits Center (NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The service centers and the NBC do not provide in-person assistance with questions about your case.

If you contacted the USCIS Contact Center about a case at one of the USCIS Service Centers or the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests). If you do not receive a response within this timeframe, or if you believe the response you received was incorrect, you may contact the USCIS Contact Center to have your inquiry elevated.

Lockbox

If you have a question about a filing mailed to the Chicago, Dallas, Phoenix, or Elgin Lockbox you may email us at lockboxsupport@uscis.dhs.gov and we will answer your email as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address. Do not include Social Security numbers in emails.

Examples of Lockbox questions include:

The reason your submission was rejected;
How or where to submit an application or petition that should be filed at one of the four Lockbox locations; and
Filing more than 30 days ago and not yet receiving a receipt notice.

USCIS has a dedicated team to assist you with adoption questions. For information, go to our USCIS Adoption Contact Information page.

Attorneys and accredited representatives may send inquiries to the following inboxes:

For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Nebraska Service Center: nsc.i‑918inquiries@uscis.dhs.gov
For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Vermont Service Center: HotlineFollowupI918I914.vsc@uscis.dhs.gov
For all T nonimmigrant status and T-based adjustment of status applications: HotlineFollowupI918I914.vsc@uscis.dhs.gov
For all VAWA petitions: HotlineFollowUpI360.vsc@uscis.dhs.gov

Note: To receive a response, the individual making the inquiry must have a Form G-28, Notice of Entry of Appearance as Attorney or Representative, filed on the specific case. We will not respond to emails from anyone who is not named on the Form G-28 on file for the case.

Unrepresented petitioners and applicants may send signed written inquiries/requests for biometrics appointments, including a new date/time or location, to:

For cases located at the Vermont Service Center:
U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
For cases located at the Nebraska Service Center:
U.S. Citizenship and Immigration Services
Nebraska Service Center
ATTN: I-918
P.O. Box 87918
Lincoln, NE 68501-7918

If the inquiry is related to an I-751 waiver based on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:

U.S. Citizenship and Immigration Services
California Service Center
ATTN: WS 13057
P.O. Box 10751
Laguna Niguel, CA 92607-1075
U.S. Citizenship and Immigration Services
Nebraska Service Center
P.O. Box 87918
Lincoln, NE 68501-7918
U.S. Citizenship and Immigration Services
Potomac Service Center
2200 Potomac Center Drive, MS 2425
Arlington, VA 20598-2425
U.S. Citizenship and Immigration Services
Texas Service Center
ATTN: SRMT/COA or SRMT/IRT
6046 N Belt Line Rd. STE 751
Irving, TX 75038-0020
U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001

Employers

The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. They can also answer your questions about E-Verify policies and procedures, Form I-9 and employment eligibility.

Immigrant Investor Program Office (IPO)

Contact E-B5 support for questions about the Immigrant Investor Program.

Military Help Line

Phone: 877-CIS-4MIL ((877) 247-4645). If you are deaf, hard of hearing, or have a speech disability, please dial 711 to access telecommunications relay services.

For more information, visit the Military Help Line page.

Speak with a USCIS spokesperson regarding media inquiries.

Contact the Public Engagement Division or a community relations officer.

How to Stay Informed on Opportunities to Provide Feedback

You may sign up with USCIS to receive automatic notifications, including information regarding new regulations, policies, and forms or changes to them.

You may search the latest USCIS Federal Register notifications regarding regulations, forms and other information collection activities.

How to Provide Feedback to USCIS

USCIS Policies

We invite the public to submit feedback regarding Policy Manual publications. Feedback received is not considered public comments for purposes of notice-and-comment rulemaking. However, USCIS appreciates hearing from the public and considers the feedback we receive informally to identify areas where USCIS can improve service or, where legally permissible, make changes to existing policies that may impact individuals seeking immigration benefits. See our Policy Manual Feedback page for information on how to submit policy feedback.

Regulations, Forms, and other Information Collection Activities

Federal agencies that propose new regulations or forms, or changes to existing regulations or forms, generally publish notices in the Federal Register and provide a specific period of time to receive public comments. You may submit comments at regulations.gov, following the instructions in the Federal Register publication about the specific rule, form or other information collection.

Other Feedback

To provide feedback on any of our engagements, areas of concern, or requests for additional information, visit our Feedback Opportunities page.

If our online tools do not provide the help you need, please call the USCIS Contact Center to request an appointment.

Freedom of Information Act (FOIA)

Visit our FOIA and Privacy Act webpage to make an inquiry.

Historical Reference Library

The USCIS Historical Reference Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email CISHistory.Library@uscis.dhs.gov.

Genealogy Program

Visit our USCIS Genealogy program webpage to request genealogy records and make general genealogy inquiries.

Immigration Fraud and Abuse

Visit our Report Fraud webpage to report:

USCIS Employee Misconduct

Visit our website to report employee violations, misconduct, or abuses.

General Feedback

Visit the Feedback Opportunities page to share your ideas and comments with USCIS. If you would like to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices, you may contact us at public.engagement@uscis.dhs.gov.

Website Errors and Feedback

If you would like to provide feedback on this uscis.gov website, you may email us at uscis.webmaster@uscis.dhs.gov. Para español, envíe un mensaje de correo electrónico a uscis.espanol-webmaster@uscis.dhs.gov.

Do not send information about specific cases to this address. We only accept website-related comments.

Although we will read every email message within two business days, we are not able to respond to each message we receive.

Last Reviewed/Updated:

08/30/2023