USCIS Adoption Contact Information

Processing and adjudicating intercountry adoption applications and petitions is one of USCIS’ top priorities. We process most cases at the USCIS National Benefits Center (NBC), which has a dedicated team available to assist you during this process.

You can reach the NBC Adoptions Unit by:

• Calling 877-424-8374 (within the United States), TTY (800) 877-8339, or 913-275-5480 (outside the United States).
• The call center is staffed Monday to Friday, 8 a.m. to 5 p.m. (Central).
• Emailing the NBC at nbc.adoptions@uscis.dhs.gov if you have already filed any of the following forms, have a case number that begins with SIM, and need assistance with your case:
  • Form I-600A, Application for Advance Processing of an Orphan Petition
  • Form I-600, Petition to Classify Orphan as an Immediate Relative
  • Form I-800A, Application for Determination of Suitability to Adopt a Child from a Convention Country
  • Form I-800, Petition to Classify Convention Adoptee as an Immediate Relative

If you filed a Form I-600 with a Department of State embassy or consulate, please contact them directly for case status information.

NBC mailing address for certain Form I-600A-related requests for action only:

To file a Form I-600A extension request, change of country request, or request for an updated approval notice due to a significant change, please submit your written request and any additional required information to:

National Benefits Center

Attn: Adoptions

Department of Homeland Security

PO Box 25920

Overland Park, KS 66225