USCIS Adoption Contact Information

Processing and adjudicating intercountry adoption applications and petitions is one of USCIS’ top priorities. We process most cases at our National Benefits Center (NBC). Whether you are a prospective adoptive parent, an adoption service provider (ASP), or an attorney or accredited representative, a dedicated team is available to assist you during this process.

Please note that ASPs must have a privacy disclosure on file for us to discuss case-specific information. Please see the relevant privacy supplement for the orphan or Hague process. Attorneys or accredited representatives must have a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative (or Form G-28I, for international attorneys or accredited representatives) on file.

NBC Adoptions Unit

You may contact the NBC Adoptions Unit for help with your case if you have already filed any of the following forms (or their supplements) with USCIS and have a case number that begins with SIM:

You, your ASP, or an attorney or accredited representative may email the NBC at or call them at 877-424-8374 (within the United States), 913-275-5480 (outside the United States), or TTY 800-877-8339. The call center is staffed Monday to Friday, 8 a.m. to 4 p.m. (Central).

Mailing address for certain Form I-600A-related requests for action only:

To file a Form I-600A extension request, change of country request, or request for an updated approval notice due to a significant change, please submit your written request and any additional required information to:

National Benefits Center
Attn: Adoptions
Department of Homeland Security
PO Box 25920
Overland Park, KS 66225

Other Adoption Inquiries
Expedite Requests

You may ask USCIS to expedite the adjudication of your case. Expedite requests must meet one or more of the USCIS expedite criteria or circumstances. For more information about USCIS expedite criteria, visit our How to Make an Expedite Request webpage.

You may request an expedite on an adoption-related application or petition as outlined below.

If you have a pending Then

Form I-600A;

Form I-600;

Form I-800A;

Form I-800A, Supplement 3 (PDF, 127.25 KB);

Form I-800

with the USCIS National Benefits Center (NBC)

Contact the NBC:

Email or

call 877-424-8374 (within the United States), 913-275-5480 (outside the United States), or TTY 800-877-8339.

Form I-130, Petition for Alien Relative, with USCIS

Contact the USCIS Contact Center

Form I-600 with the Department of State

Contact the relevant U.S. embassy or consulate


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