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USCIS Contact Center

ALERT: To improve customer service and increase efficiency, USCIS began implementing a new interactive voice response telephone system for calls to the USCIS Contact Center. The Contact Center’s toll-free numbers will stay the same, and hours will stay the same for live assistance. For more information, see the web alert.

You have many ways to get basic information about immigration services and ask questions about a pending case. Through our digital self-help tools and live assistance, the USCIS Contact Center provides a pathway for you to get consistent, accurate information and answers to immigration case questions.

Digital Self-Help Tools

USCIS Online Account

If you are an applicant, petitioner, or legal representative, sign up for a USCIS online account to access personalized, real-time information about individual cases from your computer, cell phone, or tablet.  Through your online account, you can track the status of your case. You can also send case-specific messages to the USCIS Contact Center and receive answers through the secure inbox.

You may send an online message to get help if you have been locked out of your USCIS online account or need other technical assistance

Online Messaging

You can also use our e-request tool to ask questions about your case, including if your case is outside normal processing times, you didn’t receive your card or notice in the mail, or your card or document has a mistake.


Emma, our online virtual assistant, quickly answers questions about immigration benefits and guides you through our website. She is available in English and Spanish.

Other Online Tools

We have a number of convenient and free online tools you can use to manage your case, any time, on any device. These include:

If you already filed a paper form, you can still create an account and receive all the benefits on the online account, including personalized case processing times.

Technical Issues

If you have been locked out of your USCIS online account or need other technical help, you may send us an online message

Live Assistance


Our case status web page gives you the same information as you would get from speaking to a representative, and it’s available immediately, any time of day, from a cell phone, tablet, or computer.

If you need to talk to a representative for another reason, and are in the United States or a U.S. territory, you can call the USCIS Contact Center. Dial 800-375-5283 (for people who are deaf, hard of hearing, or have a speech disability: TTY 800-767-1833) to access automated information through an interactive menu 24 hours a day, seven days a week. If you are outside the United States or a U.S. territory, you can call 212-620-3418.

You can get live help from a USCIS representative Monday through Friday from 8 a.m. to 8 p.m. Eastern except on federal holidays.  

If you need help outside of our normal business hours, or if our representatives are busy assisting other callers when you call, you can use our digital tools and resources. 

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