How do I Get a New Online Access Code?
If you lost your Online Access Code or it has expired, you can request a new one using this link: my.uscis.gov/account/v1/needhelp.
After filling out a short form you will see a drop-down menu of technical support options. Please select “I need help with getting a new online access code.” Then click “Send Message.”
Our Technical Help Desk will email you with the new online access code, usually within 72 hours.
Why Did My Paper Case Not Link to My Account?
Applicants sometimes ask why their paper case did not link to their online account. This usually happens if you did not include your online account number on the paper form you submitted. This causes our case management system to create a new account for that case. You would need to use a new email address and create a new account to access that case online. Unfortunately, we cannot merge cases in different online accounts to one account.
PLEASE NOTE: It is possible that someone else used your Online Access Code. Sometimes a legal representative or family member may use your Online Access Code to link a case. Please check with your legal representative or family member to see if they used your code.