EB-5 Support

This page in Simplified Chinese. (PDF, 208.25 KB)

Do you have a question about the one of the following forms under the EB-5 Program, also known as the Immigrant Investor Program?

General Inquiries and Communications

We recommend you visit our EB-5 Filing Tips page before you email a question.

You can write to uscis.immigrantinvestorprogram@uscis.dhs.gov to:

Check the status of an EB-5 application or petition that is outside published processing times (for cases within the published processing times, visit Case Status Online);
Change the contact or attorney information on an EB-5 application or petition;
Notify USCIS within 30 days of changes, changes to a designated regional center’s address, or contact information);
Report problems with EB-5 biometrics processing;
Report that an EB-5 petition receipt notice or Application Support Center notice has not been received or contains incorrect information; or
Report any EB-5 notice or decision that appears to contain a gross error.

Escalation

After the USCIS Immigrant Investor Program Office (IPO) acknowledges your inquiry, please allow the office at least 14 calendar days to respond to your concern. If you have not received a response or are unsatisfied with the response, please:

Forward your email and the response to the USCIS.ImmigrantInvestorProgram@uscis.dhs.gov;
Add the word “ESCALATE” (in all caps) to the subject line and use the body of the email to summarize why you believe the matter needs further attention; and
Allow 21 calendar days for IPO to review and respond to your email.

Writing to the IPO mailbox will not suspend any deadline for you to respond to a Request for Evidence, decision, or notice, or to file an appeal or a motion to reopen or reconsider a decision. We will not respond to inquiries unrelated to the EB-5 program.

You may also check the status of Form I-526 or Form I-829 application by using Case Status Online.

For general inquiries, contact:

USCIS Contact Center
800-375-5283
For people who are deaf, hard of hearing, or have a speech disability:
TTY 800-767-1833

EB-5 Communication Protocols

On March 15, 2022, President Biden signed into law the EB-5 Reform and Integrity Act of 2022. Among other things, Sec. 107 of the EB-5 Reform and Integrity Act of 2022 codified many of the same restrictions from the Ethics and Integrity: Protocols for Processing of EB-5 Immigrant Investor Visa Petitions and EB-5 Regional Center Applications, Including Stakeholder Communications (PDF, 347.4 KB), which were issued by the secretary of homeland security in 2015. The act mandates that DHS employees act impartially and not give preferential treatment to any entity, organization, or individual in connection with any aspect of the EB-5 program, and -- as was done under the 2015 Ethics and Integrity Protocols-- certain DHS and USCIS employees must take the EB-5 Ethics and Integrity Protocols Training (PPTX, 20.21 MB).

The act also mandates certain channels and offices for industry stakeholders, petitioners, applicants, and seekers of benefits under the EB-5 program to use for communicating with DHS about specific EB-5 cases and about non-case-specific EB-5 concerns. (Except for communication made by applicants and petitioners pursuant to regular adjudicatory procedures.) These channels and offices are:

Email to uscis.immigrantinvestorprogram@uscis.dhs.gov;
The USCIS Contact Center;
USCIS Office of Public Engagement; and
The Office of the Citizenship and Immigration Services Ombudsman.

Do Not Send Personally Identifiable Information

We cannot guarantee secure delivery of your email. Therefore, we suggest that you do not include sensitive personally identifiable information (such as your Social Security number) in your email to us. For more information, see the USCIS Policy Manual on Privacy and Confidentiality section.

Last Reviewed/Updated:

08/22/2022