EB-5 Support

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Do you have a question about the one of the following forms under Immigrant Investor Program, also known as EB-5?

General Inquiries and Communications

Before you send an email to USCIS.ImmigrantInvestorProgram@uscis.dhs.gov, visit our EB-5 Filing Tips page to:

Check the status of an EB-5 application or petition that is outside published processing times (For cases within the published processing times, visit Case Status Online.);
Change the contact or attorney information on an EB-5 application or petition;
Notify USCIS within 30 days of certain changes, in accordance with the NOTE on page 1 of the Form I-924 Instructions (for example, changes to a designated regional center’s address, contact information, contracting agents);
Report problems with EB-5 biometrics processing;
Report that an EB-5 petition receipt notice or Application Support Center notice has not been received or contains incorrect information; or
Report any EB-5 notice or decision that appears to contain a gross error.

Escalation

After the USCIS Immigrant Investor Program Office (IPO) acknowledges your inquiry, please allow the office at least 14 calendar days to respond to your concern. If you have not received a response or are unsatisfied with the response, please:

Forward your email and the response to the USCIS.ImmigrantInvestorProgram@uscis.dhs.gov;
Add the word “ESCALATE” (in all caps) to the subject line and use the body of the email to summarize why you believe the matter needs further attention; and
Allow 21 calendar days for IPO to review and respond to your email.

Writing to the IPO mailbox will not suspend any deadline for you to respond to a Request for Evidence, decision, or notice, or to file an appeal or a motion to reopen or reconsider a decision. We will not respond to inquiries unrelated to the EB-5 program.

You may also check the status of Form I-526 or Form I-829 application by using Case Status Online.

For general inquiries, contact:

USCIS Contact Center
800-375-5283
For people who are deaf, hard of hearing, or have a speech disability:
TTY 800-767-1833

Engagements for Interested Parties

Please contact us by email at ipostakeholderengagement@uscis.dhs.gov if you want to:

Inquire about upcoming EB-5 engagements; or
Provide comments to USCIS relating to an engagement.

The EB-5 mailboxes noted on this page are not a forum for:

Policy and legal questions about adjudicative procedures or decisions;
Questions about interpreting, implementing, or administering EB-5 laws and regulations, or about official agency guidance related to adjudicating EB-5 applications or petitions;
Responses to case-specific requests for evidence, notices or decisions; or
Any matters unrelated to the EB-5 program.

Go to the USCIS website to view other general information on immigration benefits. You may also email the Immigrant Investor Program Office at ipostakeholderengagement@uscis.dhs.gov. For specific information, go to these webpages:

Case Status Online to check the status of your case
Case Inquiry to submit a specific case inquiry
Volume 6, Part G of the USCIS Policy Manual to view EB-5 policy memoranda

EB-5 Protocols

On April 30, 2015, the Secretary of Homeland Security issued Ethics and Integrity: Protocols for Processing of EB-5 Immigrant Investor Visa Petitions and EB-5 Regional Center Applications, Including Stakeholder Communications (PDF, 347.4 KB).

Under these protocols, certain DHS and USCIS employees must take the EB-5 Ethics and Integrity Protocols Training (PPTX, 20.21 MB).

Do Not Send Personally Identifiable Information (PII)

We cannot guarantee secure delivery of your email. Therefore, we suggest that you do not include sensitive personally identifiable information (such as your Social Security number) in your email to us. For more information, see the USCIS Policy Manual on Privacy and Confidentiality section.

Last Reviewed/Updated:

01/10/2020