USCIS Customer Experience Online Tools
Tuesday, Oct. 31, 2023, 2 – 3 p.m. Eastern
U.S. Citizenship and Immigration Services (USCIS) invites you to participate in a webinar on Tuesday, Oct. 31 from 2 to 3 p.m. Eastern, to learn about several of our customer experience online tools, including the new Enterprise Change of Address tool. This self-service online system streamlines the process, allowing users to notify USCIS when they change their address through the USCIS online account, thereby improving the overall customer experience.
All of our new online tools demonstrate USCIS’ ongoing commitment to advancing the goals of the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (E.O. 14058). They are also an important step in our efforts to ensure applicants can effectively and easily communicate with USCIS.
During the webinar, USCIS representatives will provide a step-by-step overview of the new Enterprise Change of Address tool, highlight several of our other online tools, and answer questions.
To Register:
- Visit our registration page.
- You will be asked to provide your email address and select “Submit.”
- On the next screen, you will see a notification that you successfully subscribed to this event.
Once we process your registration, you will receive a confirmation email with additional details. If you have any questions or if you have not received a confirmation email within three business days after registering, please email us at public.engagement@uscis.dhs.gov.
We encourage you to submit questions in advance to Teams live by 4 p.m. Eastern, Tuesday, Oct. 17.
To request a disability accommodation to participate in this engagement, email us at public.engagement@uscis.dhs.gov by 4 p.m. Eastern on Thursday, Oct. 19.
Note to media: This engagement is not for press purposes. Please contact the USCIS Press Office at media@uscis.dhs.gov for any media inquiries.