Request for Review Tip Sheet

What may I do if U.S. Citizenship and Immigration Services (USCIS) denies my application for refugee status?

There is no appeal for a denial of an application for refugee status.  However, USCIS may exercise our discretion to review a case if we receive a timely Request for Review (RFR) from the principal applicant (or a third party, if the principal applicant waives their rights to confidentiality). The request must include one or both of the following:

(1) A detailed explanation of a significant error made by the adjudicating officer; and/or
(2) New information that would merit a change in the decision.

Generally, USCIS will accept only ONE REQUEST that is postmarked or received by the appropriate Resettlement Support Center (RSC) at the designated filing location within 90 days from the date of the denial notice. You can find information about where to file under Where do I file my RFR? below.

What do I need to know about writing an RFR?

The following information is VERY IMPORTANT so please follow each instruction carefully.

  1. You should include your Resettlement Support Center (RSC) case number, previously referred to as the Overseas Processing Entity (OPE) case number, on EVERY page that is submitted.
  2. The RFR must contain a complete return address (not just a phone number or email address) where the RFR response will be sent.
  3. The RFR must be in English. Any supporting documents submitted with the RFR should be translated into English.
  4. Principal applicants may seek assistance from another individual, organization or attorney when preparing an RFR. If you seek assistance in completing an RFR, the name of the individual, organization or attorney providing assistance and the relationship to the applicant should be included in the RFR.  All RFRs must be signed by the principal applicant.
  5. If an attorney is submitting an RFR on your behalf, a form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, must be submitted with the RFR. If someone other than an attorney is submitting an RFR, you should provide a letter stating that you waive your right to confidentiality along with the RFR.
  6. The RFR should address the reason(s) you were denied. In order to determine the reason(s) for denial, read the decision letter carefully or ask staff from the RSC to explain it in detail.
  7. If you believe an error was made in the decision process, you must provide a detailed description of the error(s). If you have new information to provide, it must contain sufficient detail to enable the reviewer to make a decision on your case. If the new information provided contains facts that occurred prior to the USCIS interview, you should include an explanation of why you did not present the information at the initial interview.
  8. The RFR must be submitted within 90 days after the date of the decision (see date on denial notice). If the RFR is not submitted within 90 days, you must provide an explanation for why it is being submitted late.
  9. You may mail your RFR or deliver it directly to the RSC. Check the table for your region under Where do I file my RFR? to find RSC contact information for your country.
  10. Your RFR will be reviewed, but the review processing time may vary based on location. The RFR response may be sent to you through established procedures (usually through the RSC, local representatives of the United Nations High Commissioner for Refugees (UNHCR), the International Organization for Migration (IOM) or mailed to you directly at the address provided in the RFR). If you change addresses you must let USCIS know so that your RFR response will be sent to the correct address.

What else should I know?

  1.  You may want to consider having your RFR reviewed and corrected by someone who reads and writes English.
  2.  A typed RFR is preferred, because it is easy to read.  If you cannot provide a typed RFR, please be sure that the handwriting is clear. USCIS staff cannot consider the RFR if it cannot be read. If the RFR is not readable, it will be rejected and returned.  
  3. Do not submit additional RFRs. Only your first RFR will be reviewed.  
  4. There is no limit to the length of an RFR. However, the RFR should specifically address the reason for the denial and should explain why you think the decision was wrong and/or explain how any new evidence submitted establishes that you are eligible for refugee status. 
  5. Do not provide general background information, country conditions or situation reports with your RFR. Accompanying documentation, such as human rights reports, or newspaper/journal clippings may be submitted if they directly relate to your case; for example, if the your name is mentioned specifically or an incident you were involved in is described.
  6.  If you wish to submit DNA evidence with your RFR, established procedures must be followed. Please consult with the RSC regarding the procedures in your location if you wish to submit DNA. 
  7.  Unless specifically noted in the decision letter, additional documentation such as police reports, hospital records, marriage or birth certificates, etc. do not need to be submitted to support your claim.  In cases where specific documentation is required, USCIS will specify this in the decision letter. You may, however, submit additional documentation or evidence for consideration that you believe is relevant to your case if you choose. 
  8.  You will receive a written decision from USCIS regarding your RFR. USCIS may grant your case, may ask that you have another interview, or may decide that your case will remain denied.  In some instances, you may be asked to provide additional evidence in writing before receiving a final decision. 

Where do I file my RFR?

As of Oct. 1, 2019, international USCIS field offices are no longer accepting RFRs of Form I-590, Registration for Classification as Refugee. You must submit an RFR directly to the Resettlement Support Center (RSC) with jurisdiction over your I-590 case. 

Region: Africa  
Country Contact Information

Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central African Republic
Chad
Comoros Islands
Congo, Democratic Republic of
Congo-Republic of
Cote D’Ivoire
Djibouti
Equatorial Guinea
Eswatini
Ethiopia
Eritrea
Gabon
Gambia
Ghana
Guinea
Guinea Bissau
Kenya
Lesotho
Liberia
Madagascar
Malawi
Mali
Mauritania
Mauritius
Mozambique
Namibia
Niger
Nigeria
Rwanda
Sao Tome & Principe
Senegal
Seychelles Islands
Sierra Leone
Somalia
South Africa
South Sudan
Sudan
Tanzania
Togo
Uganda
Zambia
Zimbabwe

Resettlement Support Center Africa
Church World Service

P.O. Box 14176-00800
Lantana Road
Westlands, Nairobi, Kenya

Email: case@CWSAfrica.org

Egypt

Resettlement Support Center
International Organization for Migration (IOM)

47C Abu el Feda Street
11211 Zamalek
Cairo, Egypt

Visit www.jordan.iom.int/refinfo/ to schedule an in-person appointment in Cairo, Egypt. 

Region: Asia, Pacific  
Country Contact Information

Australia
Bangladesh
Bhutan
Brunei
Burma (Myanmar)
Cambodia
China
Cook Islands
East Timor
Fiji
Indonesia
Japan
Kiribati
Laos
Marshall Islands
Melanesia
Mongolia
Nauru
Nepal
New Zealand
North Korea
Pakistan
Palau
Papua New Guinea
Philippines
Samoa
Singapore
Solomon Islands
South Korea
Sri Lanka
Tahiti
Taiwan
Thailand
Tonga
Tuvalu
Vanuatu
Vietnam

Resettlement Support Center
International Rescue Committee

888/213-217 Mahatun Plaza, 2nd Floor
Ploenchit Road, Lumpini
Pathumwan, Bangkok 10330, Thailand

Telephone: +66 2 253 6519-27

India

Resettlement Support Center
International Organization for Migration
UNESCO House

1, San Martin Marg, Chanakyapuri,
New Delhi-110021 India

Telephone to schedule appointment: +91 9811739216

Malaysia

Resettlement Support Center
International Rescue Committee

570 Jalan Bukit Petaling
50460 Kuala Lumpur, Malaysia

Telephone +603 2141 1769
Region: Europe, Middle East  
Country

Contact Information

Albania
Andorra
Armenia
Azerbaijan
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Gibraltar
Greece
Holy See
Hungary
Iceland
Ireland
Italy
Kazakhstan
Kosovo
Kyrgyzstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russian Federation
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Tajikistan
Turkmenistan
Ukraine
United Kingdom
Uzbekistan

Resettlement Support Center
IOM Ukraine

8 Mykhailivska Street
01001 Kyiv, Ukraine

Telephone: +380 44 5685020

Email: icc@iom.int

Austria
Iran

Resettlement Support Center
HIAS

Mailing and Physical Address (also for submissions):

Gudrunstrasse 184
Stiege 5
1100 Vienna, Austria

Telephone: +43 720 343 795

Email: concerns@hias-vienna.at (may also be used for RFRs)

Israel and Palestinian Territories

Resettlement Support Center HIAS (Israel sub-office)

Mailing and Physical Address (also for submissions):

1 Zeitlin Street, 5th Floor
Tel Aviv 64956 Israel

Telephone: +972 547 330 396

Email: concerns@hias-vienna.at (may also be used for RFRs)

Jordan

International Organization for Migration (IOM)

Email address to file by email: IC@iom.int

Courier address (TNT, FedEx, DHL, etc.):

c/o RSC MENA

Suheil Majdhoubeh St. - Building No. 12
Tila'a Al-Ali
Amman 11953, Jordan

Mailing address:

Suheil Majdhoubeh St. - Building No. 12
P.O. Box 4880, Tila'a Al-Ali
Amman 11953, Jordan

In-person submission: 

c/o RSC MENA

Suheil Majdhoubeh St. - Building No. 12
Tila'a Al-Ali
Amman 11953, Jordan

Visit www.jordan.iom.int/refinfo/ to schedule an in-person appointment in Amman, Jordan.

Lebanon

Resettlement Support Center
International Catholic Migration Commission

Olivetti Building/Achrafieh 1020 1st Floor
Pierre Gemayel Blvd
Beirut, Lebanon

Email: info.rsc@icmc.net

Turkey

Resettlement Support Center
International Catholic Migration Commission
Resettlement Support Center Turkey and Middle East

Kore Sehitleri Cad.
Mithat Ulu Unlu Sok. No:19
34394 Zincirlikuyu, Istanbul, Turkey

Email: info.rsc@icmc.net

Region: Latin America, Caribbean

 
Country Contact Information

Cuba
El Salvador
Any other country in
Latin America
or Caribbean area,
except Ecuador,
Guatemala and
Honduras.

Resettlement Support Center
International Organization for Migration

Urbanización Madreselva, Pasaje H, Edificio #5
Santa Elena, Antiguo Cuscatlan
La Libertad, El Salvador

Telephone: (+503) 25210500

Email: icla@iom.int

Ecuador

Resettlement Support Center
International Organization for Migration

Av. Mariana de Jesús OE7-02 y Nuño de Valderrama
Edificio Citimed, Torre 3, Piso 7
Quito, Ecuador

Telephone: (+593) (2) 3934400

Email: icla@iom.int

Guatemala

Resettlement Support Center
International Organization for Migration

Sexta Av., 16-24, Zona 10
Ciudad de Guatemala, Guatemala

Telephone: (+502) 2305-3000

Email: icla@iom.int

Honduras

Resettlement Support Center
International Organization for Migration

Colonia Palmira, Calle Republica de Brasil, Bloque 3
2da Calle, 3ra Ave., Casa #12
Tegucigalpa, Honduras

Telephone: (+504) 22377460.

Email: icla@iom.int

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