SAVE Requires Users to Review New Tutorial Before Creating A New Case

SAVE published a new SAVE Tutorial that provides up-to-date guidance to help SAVE users correctly and efficiently use SAVE to verify benefit applicants.

The tutorial takes approximately 15 to 20 minutes to complete and is available now for review.

The tutorial provides information about:

• SAVE and the verification process;
• SAVE CaseCheck;
• Commonly used immigration documents and where to find immigration enumerators;
• Common case responses;
• Best practices for additional verification;
• Managing cases; and
• Administering SAVE accounts.

Effective May 28, SAVE users are required to review the new tutorial and certify completion of their review before creating new SAVE cases.

SAVE users will be unable to create new SAVE cases until they review the new SAVE tutorial and certify to completion. SAVE users are encouraged to review the tutorial now. When the certification is available on May 28, users can complete the certification without delay at SAVE> Manage Profile.