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What's New
What's New
Updating Your SAVE Password?
SAVE’s self-service options allow users to access and manage their account online.
Users can reset their login ID or password at https://save.uscis.gov/web. These self-service options are part of SAVE’s ongoing effort to improve the user experience.
SAVE Verifier – February 2019
SAVE published the fifth issue of our quarterly e-newsletter, SAVE Verifier (PDF, 196 KB). The newsletter gives benefit-granting agencies and benefit applicants easy access to SAVE’s resources. Articles include:
- SAVE Provides Customized Webinars
- SAVE Participates in Federal Identity Forum and Expo
- SAVE Deploys New Survey
- SAVE Presents at Intergovernmental Roundtable
- Why Use the SAVE Logo?
Subscribe to GovDelivery today to receive the SAVE Verifier newsletter.
12/10/18
Update To SAVE Password Reset
SAVE continues to implement enhancements to improve your experience and reduce burdensome processes by giving you more self-service options. For example, you’ll soon be able to reset your password automatically instead of contacting SAVE.
The first time you log on or after Dec. 16, you must reset your password, security questions, and answers. From that point on, if you are unable to log in to SAVE after three attempts, you will be redirected to the password reset page to answer the security questions before resetting your password.
You can also select the ‘Forgot your password?’ link located under the password field to reset your password.
For further announcements and information updates, please subscribe to SAVE GovDelivery today to receive The SAVE Verifier newsletter.
Federal Government Closure – Wednesday, Dec. 5
President Trump has declared Wednesday, Dec. 5, a national day of mourning to remember the life and legacy of George H.W. Bush, the 41st president of the United States. Accordingly, all U.S. Citizenship and Immigration Services (USCIS) offices will be closed Wednesday.
Please note when using SAVE on Wednesday:
- You may still submit verification cases.
- Please add an additional federal working day to the additional verification response times for all cases that you submit or that are otherwise pending on Dec. 5.
- SAVE Contact Center phone lines will not be available.
SAVE Verifier – October 2018
The SAVE Program published the fourth issue of our new quarterly newsletter, SAVE Verifier (PDF, 141 KB). The e-newsletter gives benefit-granting agencies and benefit applicants easy access to SAVE’s resources. This issue highlights:
- SAVE Modernization: Enhancing the SAVE User Agency Experience
- SAVE Exhibits at 2018 National Conference of State Legislatures (NCSL) Summit
- SAVE Program Hosts Bentley University
- SAVE Gives You Access
- Benefit Applicants: Checking the Status of Your Case is Easy
Subscribe to SAVE GovDelivery today to receive The SAVE Verifier newsletter.
Display the SAVE Logo on Your Website
Let everyone know that you are using SAVE – a fast, secure, and reliable verification service that assists your agency in maintaining program integrity. Request authorization (PDF, 50 KB) to post the trademarked SAVE logo on your website and printed materials today.
Visit the Trademark and Logo Usage Guidelines webpage for more information.
The SAVE Verifier - July 2018
The SAVE Program published the third issue of our new quarterly newsletter, the SAVE Verifier Issue 3 (PDF, 148 KB) . The e-newsletter gives benefit-granting agencies and benefit applicants easy access to SAVE’s resources. This issue highlights:
- SAVE Modernization: New Features
- 9th Annual SAVE User Forum a Success
- Free SAVE Training for designated student officials (DSO)
- Temporary Protected Status (TPS) for Honduras, Syria, and Nepal
Subscribe to SAVE GovDelivery today to receive The SAVE Verifier newsletter.
9th Annual SAVE User Forum a Success
On June 13, SAVE hosted its 9th Annual User Forum for registered users and stakeholders. Centering on the theme of "Meeting Your Needs," IRIS Associate Director Tammy Meckley opened the forum and delivered the keynote address. Participants received in-depth information on SAVE policy and best practices for verification and training. The two sessions totaled over 950 participants and we answered over 150 questions and comments in real time. If you have any questions, please send them to SAVE.help@USCIS.dhs.gov.
SAVE Goes Paperless. Change Will Reduce Costs and Improve Services
Starting this month, benefit-granting agencies will no longer be prompted to submit paper versions of Form G-845, Verification Request. Now all agencies should submit their requests and institute additional verification electronically, drastically reducing the time needed to process a case.
The SAVE paperless initiative will eliminate 170,000 paper submissions and returned responses annually, reducing resource costs and postal fees. Additionally, transitioning to a paperless environment will reduce the time it takes to complete a case from 20 days to five days or less. If you have questions, please contact your agency manager or send an email to save.help@uscis.dhs.gov.
You must email the SAVE Program at saveregistration@uscis.dhs.gov and receive approval before you submit Form G-845.
The SAVE Verifier - April 2018
The SAVE Program published of our new quarterly newsletter, the SAVE Verifier Issue 2 (PDF, 281 KB). The e-newsletter gives benefit-granting agencies and benefit applicants easy access to SAVE’s resources. This issue highlights:
- 9th Annual SAVE “Meeting Your Needs” User Forum
- SAVE Goes Paperless on May 1, 2018
- DHS Evaluates TPS Designation
- Recent SAVE Enhancements Update
Subscribe to SAVE GovDelivery today to receive The SAVE Verifier newsletter.
SAVE is Temporarily Unavailable April 20 - 22
Due to system enhancements, SAVE system and CaseCheck will be unavailable from April 20 at 9 p.m. to April 22 at 11:59 p.m. Eastern. While SAVE is unavailable, users will not be able to access their SAVE accounts. Also, while SAVE CaseCheck is unavailable, applicants will not be able to check the status of their case.
We regret any inconvenience and look forward to serving you once we resume operations. Thank you for your patience.
Supporting SAVE’s Independent External Evaluation
The SAVE Program is currently undergoing an independent, external evaluation conducted by IMPAQ International, LLC on behalf of USCIS. The evaluation is managed by USCIS’s Office of Policy and Strategy, Research and Evaluation Division. The evaluation will give USCIS a better understanding of how the SAVE Program works at different user agencies including strengths, challenges, and recommendations for improving the program. Your participation in this evaluation is extremely important. By participating in this evaluation, your agency will provide USCIS with invaluable information on how they can improve the SAVE Program verification services used by agencies like yours. IMPAQ will be contacting SAVE user agencies directly to participate in the evaluation. We strongly encourage your participation in these efforts. Thank you in advance for your consideration and support in this important effort.
SAVE Remains Available March 23-26
Great news, the SAVE system and CaseCheck will remain available from March 23 at 12 a.m. to March 26 at 8 a.m. Eastern. SAVE users will be able to access their SAVE accounts and benefit applicants will be able to check the status of their case. Thank you for noting this important update.
9th Annual SAVE User Forum for 2018 Announced
The 9th Annual SAVE User Forum will be held on Wednesday, June 13, 2018. This year's theme is "Meeting Your Needs" and promises to address the needs of agency users. The forum will provide numerous opportunities for involvement from SAVE users. New event features include tailored discussion topics geared to specific agency types, live Q & A sessions and chat rooms.
Please stay tuned to the SAVE website for further announcements and information updates.
SAVE Paperless Initiative
On May 1, 2018, the USCIS SAVE Program will no longer process the paper G-845, Documentation Verification Request, or the paper G-845, 3rd Step Document Verification Request. As of that day, all verification requests must be submitted electronically. For questions, please contact your agency manager or send an email to SAVE.Help@uscis.dhs.gov.
What's New Archives
2017
New SAVE Verifier Newsletter
The SAVE Program published the first issue of our new quarterly newsletter, the SAVE Verifier (PDF, 381 KB), on Nov 30. The e-newsletter gives benefit-granting agencies and benefit applicants easy access to SAVE's policy and resources. Newsletter subscribers will also receive highlights, helpful information about SAVE CaseCheck and more.
- This issue contains articles about:
- The SAVE Program national teleconference:
- SAVE records disposal guidance; and
- Much more.
USCIS Will Issue Redesigned Green Cards and Employment Authorization Documents
On April 19, USCIS announced it was redesigning the Permanent Resident Card (also known as a Green Card) and the Employment Authorization Document (EAD) as part of the Next Generation Secure Identification Document Project. USCIS will begin issuing the new cards on May 1, 2017.
Some Green Cards and EADs issued after May 1, 2017, may still display the existing design format. Both the existing and the new Green Cards and EADs will remain valid until the expiration date shown on the card.
Both the new and existing versions of the Green Card and EAD are acceptable for use in the Systematic Alien Verification for Entitlements (SAVE) program. Some older Green Cards do not have an expiration date. These older Green Cards without an expiration date also remain valid. Read USCIS News Release to learn more.
Information for SAVE Users: American Competitiveness in the 21st Century Act
DHS will automatically extend the validity period of Employment Authorization Documents (EADs) (Form I-766) related to the American Competitiveness in the 21st Century Act.
These EADs, which appear expired, will have one of the following category codes: A03, A05, A07, A08, A10, C08, C09, C10, C16, C20, C22, C24, C31, and A12 or C19. Individuals with such EADs should also have a Form I-797, Notice of Action, demonstrating they have applied for an immigration benefit in the same eligibility category as the expired EAD. Benefit-granting agencies will determine whether they need to see Form I-797.
Additionally, DHS automatically extends the EAD validity periods of individuals with Temporary Protected Status (TPS), if new EADs cannot be issued before the expiration of the prior cards. Such individuals will have EADs with the category code A12 or C19. DHS’ extensions of TPS and EAD validity periods are announced in the Federal Register and in SAVE alerts.
To learn more about these regulatory changes, please the Information for SAVE Users: American Competitiveness in the 21st Century Act Fact Sheet (PDF, 137 KB) in Online Resources and the Federal Register announcement.
SAVE CaseCheck Available in English and Spanish
SAVE benefit-granting agencies can refer benefit applicants to SAVE CaseCheck in English or Spanish to track the status of their case. CaseCheck assists the agency and its benefit applicants who have verification cases that require additional processing times. SAVE CaseCheck:
- Is a free service available in English and Spanish.
- Makes it easy for benefit applicants to track the progress of their case. Reduces visits to benefit-granting agencies while cases are ongoing.
- Informs benefit applicants when they should return to the benefit-granting agency.
To learn more, visit the SAVE website, CaseCheck and CaseCheck in Spanish.
2016
SAVE Website Wins Award for Using Plain Language
The SAVE Website Redesign Team was one of the winners at the 2016 USCIS Excellence in Plain Language Awards ceremony held on Oct. 20 in Washington, D.C. The team was recognized for using clear language and making the SAVE website easier for users to navigate. The site redesign was a collaborative effort between the USCIS Verification Division’s SAVE and Outreach teams, with support from Sensis, a marketing firm. The SAVE Website Redesign Team included Victoria Sandoval, Christal Gainyard, Alissar Rahi, Chris Gilson, Yasser Benadada, Kavin Bobbitt and Jee Kim. USCIS Director León Rodríguez participated in the ceremony.
New Beacon Blog Highlights SAVE Updates
SAVE published a blog on the Beacon highlighting some exciting enhancements within the last six months. The blog discusses the updated SAVE website, new SAVE Resources page, and USCIS Director’s YouTube video celebrating SAVE’s 30th anniversary. Please visit the Beacon blog to read all about these enhancements and more!
SAVE User Forum a Success!
SAVE hosted over 1,100 participants representing hundreds of SAVE user agencies nationwide during its 7th Annual User Forum. The event was held as a webinar on June 15. The theme of this year’s User Forum was “SAVE: Certifying Refugee and Aslyee Status.”
See USCIS Director León Rodríguez highlighting the SAVE Program’s 30th anniversary in a new video on YouTube.
Sign up and stay informed about SAVE
Check Out our New Website
SAVE is celebrating its 30th Anniversary, starting today! From our pre-tech start in 1986 up to today’s SAVE – now with 1,138 registered agencies with over 75,000 users -- our legacy of service and achievement is being celebrated with all of our partners and stakeholders. We have three new items to share with you:
- Our redesigned website boasts enhanced graphics, an improved navigation menu and new search features
- USCIS Director León Rodríguez narrates our 30th Anniversary video
- Our enhanced SAVE logo spotlights the 30th Anniversary and will be featured on the SAVE website and other public communications during the next year
Please send an e-mail to SAVE.help@uscis.dhs.gov and tell us what you think of these new items.
Check Out our New SAVE Videos
SAVE has developed a four-part series of videos for federal, state and local agencies that are interested in learning more about our program. The videos provide an overview of SAVE, the requirements for using SAVE, special features of the program and how to register.
Click to view our new SAVE videos!
2015
SAVE CaseCheck Enhancements!
We have recently updated SAVE CaseCheck, our free online service for benefit or licensing applicants to track the status of their SAVE cases. SAVE CaseCheck allows benefit applicants to continue to use their verification case number or use numeric identifiers from select immigration documents – such as their I-94 or passport number – in combination with their date of birth.
Click SAVE CaseCheck to learn more!
Refugee Verification: Automated I-94 and Other Immigration Documents
Customs and Border Protection (CBP) has automated Form I-94 processing for refugees. The stamped paper form will no longer be provided to a refugee upon arrival, except in limited circumstances. A refugee can obtain a copy of their I-94 (record of admission) from Get I-94 Information.
Refugees are entitled to certain public benefits because of their immigration status. When applying for a benefit, a refugee may choose to present any applicable immigration document. DHS provides refugees several documents which may serve as proof of immigration status, including electronic and paper Forms I-94 (Arrival/Departure Record) Form I-766 Employment Authorization Document (EAD), and the Form I-571 Refugee Travel Document.
