Part A - Public Services
13 U.S.C. 8 - Authenticated transcripts or copies of certain returns; other data; restriction on use; disposition of fees received
29 U.S.C. 701 - Rehabilitation Act
5 U.S.C. 552a(b) - Conditions of disclosure
8 CFR 208.6 - Disclosure to third parties
8 CFR 244.16 - Confidentiality in temporary protected status for nationals of designated states cases
8 CFR 245a.2 - Application for temporary residence
8 CFR 245a.21 - Confidentiality in Legal Immigration Family Equity (LIFE) Act cases
8 CFR 245a.3 - Application for adjustment from temporary to permanent resident status
8 U.S.C. 1367 - Penalties for disclosure of information
8 U.S.C. 1641 - Restrictions on public assistance
INA 101(i)(1) - Referral to nongovernmental organization
INA 245A(c)(4) - Limitation on access to information
Category and Definition
Examples and Contact Information
Any communication received by USCIS expressing dissatisfaction with USCIS. Complaints can be categorized as either “case-specific” or “non-case-specific.”
Case-specific complaints directly relate to cases processed by USCIS.
Non-case-specific complaints refer to any dissatisfaction with USCIS that does not relate to a specific case.
USCIS offices, in-person or by mail. See Find a USCIS Office page on the USCIS website.
USCIS Contact Center
Actions of a USCIS employee or contractor that can be considered extreme or outrageous, including, but not limited to, criminal activity.
DHS Office of Inspector General (OIG)
Mail: DHS, OIG/MAIL STOP 0305
USCIS Office of Security and Integrity (OI)
Mail: Office of Investigations
U.S. Citizenship and Immigration Services (USCIS) is revising its policy guidance in the USCIS Policy Manual to align with the Fee Schedule and Changes to Certain Other Immigration Benefit Request Requirements Final Rule, published in the Federal Register on August 3, 2020. This guidance becomes effective October 2, 2020. For information regarding implementation, see our litigation summary.
U.S. Citizenship and Immigration Services (USCIS) is updating and incorporating relevant Adjudicator’s Field Manual (AFM) content into the USCIS Policy Manual. As that process is ongoing, USCIS has moved any remaining AFM content to its corresponding USCIS Policy Manual Part, in PDF format, until relevant AFM content has been properly incorporated into the USCIS Policy Manual. To the extent that a provision in the USCIS Policy Manual conflicts with remaining AFM content or Policy Memoranda, the updated information in the USCIS Policy Manual prevails. To find remaining AFM content, see the crosswalk (PDF, 327.05 KB) between the AFM and the Policy Manual.
This technical update replaces all instances of the term “foreign national” with “alien” throughout the Policy Manual as used to refer to a person who meets the definition provided in INA 101(a)(3) [“any person not a citizen or national of the United States”].
U.S. Citizenship and Immigration Services (USCIS) is updating policy guidance in the USCIS Policy Manual regarding services USCIS provides to the public, including general administration of certain immigration benefits, online tools, and up-to-date information.