Volume 1 - General Policies and Procedures
13 U.S.C. 8 - Authenticated transcripts or copies of certain returns; other data; restriction on use; disposition of fees received
29 U.S.C. 701 - Rehabilitation Act
44 U.S.C. 31 - Federal Records Act of 1950, as amended - Records management by federal agencies
5 U.S.C. 552 - Freedom of Information Act - Public information; agency rules, opinions, orders, records, and proceedings
5 U.S.C. 552a - Privacy Act of 1974, as amended - Records maintained on individuals
5 U.S.C. 552a(b) - Conditions of disclosure
8 CFR 103.16 - Collection, use and storage of biometric information
8 CFR 103.2 - Submission and adjudication of benefit requests
8 CFR 103.7 - Fees
8 CFR 103.7(c) – Waiver of fees
8 CFR 208.6 - Disclosure to third parties
8 CFR 244.16 - Confidentiality in temporary protected status for nationals of designated states cases
8 CFR 245a.2 - Application for temporary residence
8 CFR 245a.21 - Confidentiality in Legal Immigration Family Equity (LIFE) Act cases
8 CFR 245a.3 - Application for adjustment from temporary to permanent resident status
8 U.S.C. 1367 - Penalties for disclosure of information
8 U.S.C. 1641 - Restrictions on public assistance
Delegation of Authority 0105.1 - Delegation to the Bureau of Citizenship and Immigration Services
INA 101(i)(1) - Referral to nongovernmental organization
INA 105 - Liaison with internal security officers
INA 245A(c)(4) - Limitation on access to information
INA 286(m) - Immigration examinations fee account
INA 291 - Burden of proof upon alien
Pub. L. 107-296 - Homeland Security Act of 2002
Dissatisfaction with USCIS: Terms and Definitions
Appendix: Dissatisfaction with USCIS: Terms and Definitions
Category and Definition
Examples and Contact Information
Any communication received by USCIS expressing dissatisfaction with USCIS. Complaints can be categorized as either “case-specific” or “non-case-specific.”
Case-specific complaints directly relate to cases processed by USCIS.
Non-case-specific complaints refer to any dissatisfaction with USCIS that does not relate to a specific case.
USCIS offices, in-person or by mail. See Find a USCIS Office page on the USCIS website.
USCIS Contact Center
Actions of a USCIS employee or contractor that can be considered extreme or outrageous, including, but not limited to, criminal activity.
DHS Office of Inspector General (OIG)
Mail: DHS, OIG/MAIL STOP 0305
USCIS Office of Security and Integrity (OI)
Mail: Office of Investigations
Sample Language for Healthcare Certification
Appendix: Sample Language for Healthcare Certification
To Whom It May Concern:
I am a licensed [counselor, nurse practitioner, physician, physician assistant, psychologist, social worker, or therapist], and I have treated or evaluated [patient’s name] in relation to [patient’s name]’s gender identity. In my professional opinion, [patient’s name]’s gender identity is consistent with a designation of [male or female].
Date of Birth:
Healthcare Professional’s Information:
Organization (if any):
License Type: [counselor, nurse practitioner, physician, physician assistant, psychologist, social worker, or therapist]
Issuing State, Country, or other Jurisdiction of License:
[Healthcare Professional’s Signature]
[Healthcare Professional’s Printed Name]
1. [^] This format and language is one example of an acceptable healthcare certification letter; officers should accept other language and formats as long as they satisfy the requirements set out in Chapter 5, Verification of Identifying Information, Section C, Personal Information, Subsection 2, Gender [1 USCIS-PM E.5(B)(2)].
Technical Update - Moving the Adjudicator’s Field Manual Content into the USCIS Policy ManualMay 21, 2020
U.S. Citizenship and Immigration Services (USCIS) is updating and incorporating relevant Adjudicator’s Field Manual (AFM) content into the USCIS Policy Manual. As that process is ongoing, USCIS has moved any remaining AFM content to its corresponding USCIS Policy Manual Part, in PDF format, until relevant AFM content has been properly incorporated into the USCIS Policy Manual. To the extent that a provision in the USCIS Policy Manual conflicts with remaining AFM content or Policy Memoranda, the updated information in the USCIS Policy Manual prevails. To find remaining AFM content, see the crosswalk between the AFM and the Policy Manual.
Technical Update - Incorporating Existing Guidance into the Policy ManualMay 15, 2020
This technical update is part of an initiative to move existing policy guidance from the Adjudicator’s Field Manual (AFM) into the Policy Manual. This update does not make major substantive changes but consolidates and incorporates existing AFM guidance into the Policy Manual, streamlining USCIS’ immigration policy while removing obsolete information. This guidance replaces Chapters 1, 3.4, 10.2, 10.3(a), 10.3(c), 10.3(e), 10.3(i), 10.4, 10.22, 11.1(c), 13, 14, 17, 23.8, 31.7, 33.10, 34.5, 35, 41.6, 42, 44, 56.1, 56.3, 56.4, 62, 81, 82, 83.1, 83.2, and 83.3 of the AFM, related appendices, and policy memoranda.
Technical Update - Use of Photographs as BiometricsMarch 11, 2020
U.S. Citizenship and Immigration Services (USCIS) is incorporating general information on USCIS’ use of photographs as biometrics.
POLICY ALERT - Submission of Benefit RequestsMarch 05, 2020
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance in the USCIS Policy Manual regarding submission of benefit requests to USCIS.
POLICY ALERT - Biometrics Services UpdatesJanuary 30, 2020
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance in the USCIS Policy Manual to address the availability of mobile biometrics services and clarify guidance on the validity period for fingerprint waivers.
Technical Update - Implementation of Fees for Submission of Benefit RequestsDecember 02, 2019
This technical update incorporates into Volume 1 the policy guidance that U.S. Citizenship and Immigration Services (USCIS) announced October 25, 2019, regarding submission and acceptance of fees for immigration benefit requests. USCIS published this guidance with an effective date of December 2, 2019. Note: On December 11, 2019, the Federal District Court for the Northern District of California in Seattle v. DHS enjoined the Department of Homeland Security from requiring use of the new version of Form I-912, Request for Fee Waiver. USCIS has noted this in the corresponding Policy Manual guidance and reinstated the prior fee waiver policy guidance at AFM 10.9 and 10.10.
POLICY ALERT - Fees for Submission of Benefit RequestsOctober 25, 2019
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance in the USCIS Policy Manual regarding submission and acceptance of fees for immigration benefit requests, with an effective date of December 2, 2019. Note: On December 11, 2019, the Federal District Court for the Northern District of California in Seattle v. DHS enjoined the Department of Homeland Security from requiring use of the new version of Form I-912, Request for Fee Waiver. USCIS has noted this in the corresponding Policy Manual guidance and reinstated the prior fee waiver policy guidance at AFM 10.9 and 10.10.
Technical Update - Replacing the Term “Foreign National”October 08, 2019
This technical update replaces all instances of the term “foreign national” with “alien” throughout the Policy Manual as used to refer to a person who meets the definition provided in INA 101(a)(3) [“any person not a citizen or national of the United States”].
POLICY ALERT - USCIS Public ServicesMay 10, 2019
U.S. Citizenship and Immigration Services (USCIS) is updating policy guidance in the USCIS Policy Manual regarding services USCIS provides to the public, including general administration of certain immigration benefits, online tools, and up-to-date information.
POLICY ALERT - Customer ServiceAugust 26, 2014
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance on its standards in customer service.