Volume 1 - General Policies and Procedures
13 U.S.C. 8 - Authenticated transcripts or copies of certain returns; other data; restriction on use; disposition of fees received
29 U.S.C. 701 - Rehabilitation Act
5 U.S.C. 552a(b) - Conditions of disclosure
8 CFR 208.6 - Disclosure to third parties
8 CFR 244.16 - Confidentiality in temporary protected status for nationals of designated states cases
8 CFR 245a.2 - Application for temporary residence
8 CFR 245a.21 - Confidentiality in Legal Immigration Family Equity (LIFE) Act cases
8 CFR 245a.3 - Application for adjustment from temporary to permanent resident status
8 U.S.C. 1367 - Penalties for disclosure of information
8 U.S.C. 1641 - Restrictions on public assistance
INA 101(i)(1) - Referral to nongovernmental organization
INA 245A(c)(4) - Limitation on access to information
Dissatisfaction with USCIS: Terms and Definitions
Appendix: Dissatisfaction with USCIS: Terms and Definitions
Category and Definition
Examples and Contact Information
Any communication received by USCIS expressing dissatisfaction with USCIS. Complaints can be categorized as either “case-specific” or “non-case-specific.”
Case-specific complaints directly relate to cases processed by USCIS.
Non-case-specific complaints refer to any dissatisfaction with USCIS that does not relate to a specific case.
USCIS offices, in-person or by mail. See Find a USCIS Office page on the USCIS website.
USCIS Contact Center
Actions of a USCIS employee or contractor that can be considered extreme or outrageous, including, but not limited to, criminal activity.
DHS Office of Inspector General (OIG)
Mail: DHS, OIG/MAIL STOP 0305
USCIS Office of Security and Integrity (OI)
Mail: Office of Investigations
POLICY ALERT - USCIS Public ServicesMay 10, 2019
U.S. Citizenship and Immigration Services (USCIS) is updating policy guidance in the USCIS Policy Manual regarding services USCIS provides to the public, including general administration of certain immigration benefits, online tools, and up-to-date information.
POLICY ALERT - Customer ServiceAugust 26, 2014
U.S. Citizenship and Immigration Services (USCIS) is issuing policy guidance on its standards in customer service.